Privacy Policy
1. Introduction
Lexi (“we,” “our,” or “us”) values your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our services, including our AI-powered local concierge service available via phone (the “Service”).
By using Lexi, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
We collect the following types of information:
Call Data: When you use Lexi, we collect call data, including your phone number, call duration, and the content of the conversation (i.e., call recordings).
Personal Information: If you sign up for early access or provide personal information (e.g., name, email address), we store that data to provide updates, notifications, and early access opportunities.
Website and Ad Interaction Data: Through third-party services like Facebook Ads and Google Analytics, we collect browsing and interaction data.
3. Call Recording
To improve our service, we record calls for quality assurance, training, and service development purposes. By using the Service, you consent to your calls being recorded. Recordings are stored securely and will not be shared with third parties except as required by law.
If you prefer not to have your call recorded, you should refrain from using the Service.
4. Marketing Communications and Opt-In
When you sign up for early access, you consent to receive:
Updates about Lexi’s launch and features
Early access opportunities
Occasional marketing or promotional communications
You may unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us directly at [Your Contact Email].
We do not sell, rent, or trade your email address to third parties for marketing purposes.
5. How We Use Your Information
We use the information we collect to:
Provide the Lexi service, including answering questions and giving local recommendations
Improve Lexi’s quality and accuracy through analysis of call recordings
Notify you of updates, product launches, and service changes
Process and respond to your requests
6. Data Retention
We retain personal information and call recordings as long as necessary to fulfill the purposes described in this Privacy Policy or to comply with legal obligations. You may request deletion of your information or call recordings by contacting [Your Contact Email], subject to certain legal retention requirements.
7. Data Sharing and Disclosure
We do not sell, rent, or trade your data.
We may share data only with:
Service Providers: Trusted partners assisting in operating the Service under confidentiality obligations
Legal Requirements: Authorities or regulators if legally required
8. Use of Third-Party Services
We use third-party services, including Facebook Ads and Google Analytics, to help improve our services, analyze trends, and deliver targeted ads.
Facebook Ads: We track interactions with ads and site usage for marketing purposes. See Facebook Privacy Policy.
Google Analytics: We collect browsing data to analyze site usage and improve user experience. See Google Privacy Policy.
You can opt out of Google Analytics tracking with the Google Analytics Opt-Out Browser Add-on and manage Facebook ad preferences through Facebook Ad Preferences.
9. Cookies and Tracking Technologies
We use cookies and pixel tracking technologies to enhance website functionality, analyze performance, and personalize the user experience.
You may disable cookies via your browser settings, though this may impact site functionality.
10. Accuracy of Information
Lexi provides curated local information from trusted sources. However, due to the changing nature of local services, events, and other data, we cannot guarantee that all information is fully accurate, complete, or up-to-date.
By using Lexi, you acknowledge:
Information is for guidance purposes only.
Users should independently verify critical information (e.g., bookings, service times).
We disclaim liability for any reliance on information provided by Lexi.
11. Your Rights
You have the right to:
Access your personal information
Correct inaccurate or incomplete information
Delete your personal information, subject to legal limitations
Opt-out of marketing communications
To exercise these rights, contact [Your Contact Email].
12. Security
We implement appropriate security measures to protect your data but cannot guarantee absolute security over the Internet.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of the Service after changes constitutes acceptance of the updated policy.
14. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact:
[Your Company Name]
Email: [Your Contact Email]
Phone: [Your Contact Number]
Address: [Your Company Address]